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The player later confirmed the issue was resolved and was satisfied with the outcome. The player from Austria had purchased Super Spins at Luckyones but only received regular free spins instead. Despite making multiple inquiries to support, he did not receive transparent clarification or access to game logs, which led him to feel unfairly treated. The Complaints Team extended the investigation period but ultimately had to reject the complaint due to the player's lack of response to requests for additional information. The player from Australia had won $8000 but faced delays in verification, having to provide multiple ID cards.